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Our custom-made control panel is designed with you in mind. But if you are having any difficulty with logging in, or using the customer area, then read on.
Control Panel Administration
- How do I retrieve my login information?
- How do I register a domain?
- How do I transfer a domain?
- How do I renew a domain?
- How do I purchase hosting and other services?
- How do I administer hosting and other services?
- How do I renew hosting and other services?
- How do I access my invoices online?
- How do I cancel my service?
- How do I upgrade/downgrade my hosting?
- How do I retrieve my login information?
A new password for your account can be reset via our login area.
- Access our login area.
- Click Forgotten your account password.
- Enter your Account reference or a Domain name.
- Click Submit. A password reset link will be sent to the email address linked to your account.
- How do I register a domain?
Registering domain names are easy, you can complete a registration of a domain name from our website or within your account.
- Log into your account using your username and password.
- Select the Order tab.
- Click Product & Service Order Form.
- Enter the domain you wish to register in the search box under Search for a new domain name.
- The Domain Search will display the availability status as well as registration requirements. Select the domain names you wish to register and click Add Selected Domain to Cart.
- Use Existing registrant contact details or select Create New Registrant Contact and enter the new contact details to be added against the domain name registration.
- If required, enter your Eligibility Details. Check the .AU domain rules of registration for more details.
- Click Continue.
- Agree to the terms and conditions, enter your credit card information.
- Click Place Order.
- How do I transfer a domain?
You can transfer a domain name from our website or within your account.
- Log into your account using your username and password.
- Select the Order tab.
- Click Transfer Domain.
- Enter the domain name, select its extension within the drop down.
- Enter the domain password, your current registrar can provide the domain name password.
- Click Transfer.
- Enter the Registrant Contact and Billing information.
- Agree to the terms and conditions.
- Click Place Order.
- How do I renew a domain?
You will receive a reminder email from us when your domain name is coming up for renewal, which includes a direct link to renew the domain name, otherwise you can renew the domain name via your account with us.
- Log into your account using your username and password.
- The home screen of your account will display the heading You have domains due for renewal. Select the domain to be renewed from the Domain drop-down list.
- Click Renew/Allow Lapse.
- Follow the instructions and enter your payment details in the required fields.
- Accept our terms and conditions.
- Click Renew.
- How do I purchase hosting and other services?
- Log into your account using your username and password.
- Select the Order tab.
- Click Product & Service Order Form.
- Enter the domain name you wish to purchase a web hosting service within the I want to buy services for my domain name section.
- Select the domain name extension from the drop down and click Find.
- Click Add Hosting.
- Select a hosting plan or service.
- Click Continue.
- Enter payment details and agree to the terms and conditions.
- Click Place Order.
- How do I administer hosting and other services?
- Log into your account using your username and password.
- Locate the Administer/Upgrade Domain along the left hand side of the page.
- Search for or select the domain from the drop down, click Administer.
- Click Web Hosting or cPanel.
- How do I renew hosting and other services?
- Log into your account using your username and password.
- Select the Order tab.
- Click Subscription Service Renewal.
- Select the check box next to the service you wish to renew.
- Enter your payment information.
- Click Place Order.
- How do I access my invoices online?
- Log into your account using your username and password.
- Select the Billing & Invoices tab.
- Click Invoices Online.
- How do I cancel my service?
- Log into your account using your username and password.
- Select the Service Administration tab.
- Click Service Cancellation.
- Select the domain name you wish to cancel from the drop down.
- Select whether you wish to cancel the service immediately or let the service expire on the the renewal date.
- Complete the remainder of the required fields.
- Agree to the cancellation terms.
- Click Submit.
- How do I upgrade/downgrade my hosting?
- Log into your account using your username and password.
- Locate the Administer/Upgrade Domain along the left hand side of the page.
- Search for or select the domain from the drop down, click Administer.
- Click Upgrade or Downgrade Hosting Package.