Frequently Asked Questions
We pride ourselves on our knowledge and support. For the most frequently asked support questions, please check the resources below. If you cannot find what you are looking for here, please contact us and we will assist you.
Control Panel Administration
Our custom-made control panel is designed with you in mind. But if you are having any difficulty with logging in, or using the customer area, then read on.
- How do I retrieve my login information?
- How do I register a domain?
- How do I transfer a domain?
- How do I renew a domain?
- How do I purchase hosting and other services?
- How do I administer hosting and other services?
- How do I renew hosting and other services?
- How do I access my invoices online?
- How do I cancel my service?
- How do I upgrade/downgrade my hosting?
Just bought Cloud web hosting? Use this resources to help set up your email, upload your website with FTP, and install databases.
Never used cPanel before? Don't worry, we've covered the basics here. cPanel also has a complete user guide, available from within your cPanel interface.
Registering a domain name with us couldn't be simpler. But what happens after you own it? Do you need to delegate it to different nameservers? Don't know what zone records are? This resource is for you.